Welcome to our store

At PAWPRIO, your pet’s happiness is always our top priority.

We deliver safe, eco-friendly, vet-approved supplies for dogs, cats, rabbits, birds & more.

Every product is crafted with love, transparency, and durability you can trust.

Choose from toys, food, beds, and accessories designed for comfort and care.

Enjoy fast delivery ($6.9 express / $4.9 standard) and stress-free 30-day returns.

Trusted by pet parents nationwide, PAWPRIO makes every tail wag and every purr louder.

Because they’re not just pets — they’re family.

PAWPRIO — Frequently Asked Questions

1. How long does shipping take? Do you offer free shipping?

We ship orders within 1–2 business days. Customers can choose between two delivery options:

Fast Shipping (2–3 business days): $6.9
Standard Shipping (4–6 business days): $4.9

Orders over $49 ship free within the U.S. Mainland. Exceptions such as high demand or severe weather will be notified at checkout and via email.

2. What is your return and exchange policy?

You may return unused and unopened products within 30 days of delivery for a refund or exchange.

Food and treats can only be returned if unopened (for health and safety reasons).
Return shipping fees apply to change-of-mind returns.
Damaged, defective, or wrong items are eligible for free return or full refund.

3. Do you offer subscription (Autoship/Subscribe & Save) options?

Yes! With PAWPRIO Subscribe & Save, you can schedule automatic deliveries for food, litter, and other essentials. You can skip, pause, change delivery frequency, or update your address anytime in your account. Subscribers also enjoy an extra 5–10% discount on eligible products.

4. Are your products safe for pets with allergies or sensitivities?

Absolutely. PAWPRIO follows strict standards of safe ingredients, transparent labeling, and non-toxic materials.

For food/treats: check protein sources, additives, or allergens (chicken, beef, grains, dairy, etc.), and start with small portions.
For toys, harnesses, or beds: we use non-toxic, pet-safe fabrics and dyes. Always supervise your pet during first use.

If your pet shows any reaction, discontinue use immediately and consult your veterinarian.

5. What if my order arrives damaged, missing items, or incorrect?

Please take a photo of the package, label, and product right away and contact our support team. We will quickly arrange a replacement, reshipment, or full refund at no extra cost. For missing items, we verify with our shipping scan logs and ship the remaining product immediately.

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Pet Gear Easy Step III Extra Wide Pet Stairs, 3 Step for Dogs/Cats up to 200 pounds, Removable/Washable Carpet, Easy Assembly (No Tools Required) 3 Colors

Pet Gear Easy Step III Extra Wide Pet Stairs, 3 Step for Dogs/Cats up to 200 pounds, Removable/Washable Carpet, Easy Assembly (No Tools Required) 3 Colors

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Why Your Pet’s Happiness Comes First: Discover PAWPRIO’s Promise

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PAWPRIO — Frequently Asked Questions